Gary Harrison IMIM
Head of Engineering, Rivus (Openreach)
Over 2 Decades of experience has allowed us to engineer the platforms which save your time. To do this, we:
Our engineering and service teams work together to monitoring all customers’ downtime issues. Recurring issues are designed out to ensure that reliability is continuously being improved.
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We have been fitting our Remote Diagnostic system since 2018. The system allows us to monitor breakdowns and frequently fix them remotely without the need for a call out. If a call-out is required, our engineers know what’s gone wrong, so they always bring the parts they need.
Most electrical parts are plug and play. Parts such as bushes and chromed stainless pins require no maintenance and the only points that do require regular maintenance are the slew ring and stabilisers. Through intelligent design these are all easily accessible and do not require working at height.
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