Partner Spotlight: Leeds Commercial Vehicle Hire

Partner Spotlight: Leeds Commercial Vehicle Hire

Established in 1957, Leeds Commercial Vehicle Hire has built a reputation as one of the UK’s leading commercial vehicle rental companies.

With a fleet of more than 2,000 vehicles – from full electric vans to the latest Jetvacs, crane-mounted loaders and tractor units – the company supports customers across construction, maintenance, and haulage sectors.

Operating from five depots nationwide, Leeds Commercial Vehicle Hire combines deep industry knowledge with a commitment to quality and service.

Driven by Expertise and Service

At the heart of the operation is Gareth Hargreaves, Workshop Controller, who brings years of technical know-how and a genuine passion for customer service.

Gareth ensures that every vehicle in the fleet performs at its best and that customers stay on the move, no matter where the job takes them.

What Our Partners Say

Gareth Hargreaves, Workshop Controller, says: “Having Aldercote on hand to troubleshoot remotely has been a game-changer. The ability for remote diagnosis along with the E-drive system were the driving factors in our decision to go with the Aldercote – machines are back up and running faster, and our customers hardly notice a thing.”

He adds: “Every job is different, sometimes it’s clearing overhead lines, sometimes it’s hanging Christmas lights! Aldercote really understands this and provides support that’s flexible, practical, and easy to work with.”

Keeping Customers Moving

“Aldercote really understands the varied nature of our work,” Gareth explains.“Their remote diagnostics, quick responses, and friendly approach make our lives easier and keep our customers happy. It’s great working with a team that shares our passion for quality and service.”

If you’re an engineer and want to join our accredited service partner programme, get in touch.

And if you’re looking to enhance your vehicle fleet, explore our full range here.

Posted on 13th Nov 2025 11:28:03 by surrect.media 0 comments

Tags: Partner Spotlight.

Sorting breakdowns ‘there and then’ – reducing downtime and keeping vans on the road

Sorting breakdowns ‘there and then’ – reducing downtime and keeping vans on the road

Powered access in action: Aldercote accredited service partner stories

Neil Worsley – owner of NAW Access – has been an accredited service partner with Aldercote for three years.

Prior to this, he had been working with an international vehicle-mounted access platform manufacturer for over a decade, but he said: “since working with Aldercote, it’s clear the team have developed a superior product that runs smoothly – they’re a great team to work with.”

About NAW Access

“We manage repairs, breakdowns, servicing and inspections on mobile access equipment across the North West of England, Wales and Cumbria. I’ve been running NAW Access for just under five years. Prior to this, I was an engineer for another vehicle-mounted access platform manufacturer for 11 years.”

Why did you decide to start working with Aldercote?

“I was doing some work for Access Hire, which had started getting Aldercote platforms in. I started to familiarise myself with the products and liked what they could do. I developed a good relationship with the Aldercote team during this time and put them in touch with a customer of mine – who was also really impressed.

“From there, we started working together more and more – and I was sold!”

What does a typical job as an Aldercote accredited service engineer look like?

“Typically, I’d get a call from Aldercote to say there’s been a breakdown or the need for a service and they book it in with me. When I arrive at the job, I ring the Aldercote office, plug into the van using the Remote Diagnostics tool on my phone via Bluetooth and the office then get a number and can calibrate over the phone. We can then diagnose any faults quickly and efficiently, working together to get the van back on the road for the customer.

“Other companies offer a similar service but it’s clunky and really difficult to speak to the engineering team. With Aldercote, it’s so much easier and challenges can be resolved there and then. It’s a really good system.”

What sets Aldercote apart?

“As an engineer for a competitor manufacturer for so long, I could never see myself switching. But Aldercote is a great outfit and the staff are brilliant. If you were to ring any other manufacturer, you’d be lucky to hear back from them on the same day – which can be really challenging when you’re trying to solve an issue for a customer. But with Aldercote, you get answers quickly from engineering experts.

“To summarise, I’d say:

“It’s as simple as that!”

If you’re an engineer and want to join our accredited service partner programme, get in touch.

And if you’re looking to enhance your vehicle fleet, explore our full range here.

Posted on 10th Nov 2025 15:17:24 by surrect.media 0 comments

Tags: Partner Spotlight.

Keeping fleets moving with on the ground engineer support & Remote Diagnostics

Keeping fleets moving with on the ground engineer support & Remote Diagnostics

Powered access in action: Aldercote accredited service partner stories

Chris Palmer – founder of Fusion Access & Lifting - has been an engineer for almost 25 years and is passionate about delivering an efficient, high-quality service for his customers: “I understand what’s ‘urgent’. If you’re stuck in the air, call me!”

So, when we were looking for service engineers across the UK to support our customers with vehicle-mounted access platform breakdowns and repairs, we knew Chris would be a perfect fit.

About Fusion Access & Lifting

“I decided to set up my own business about five years ago. I support powered access companies with inspections, repairs and breakdowns and work across the South East and the Midlands.”

Partnering with Aldercote

“I’d worked on a few Aldercote machines and liked the products, so I was aware of the company. Then one day, I got a call from Aldercote asking if I could attend a repair job, as they’d be let down by another engineer.

“That first job went well and the customer was happy with the work. So I got chatting with the engineers over at Aldercote and we got on really well. After going out to a few more jobs I was invited up to their head office to take part in the Aldercote Training Programme - from there I joined their team or accredited service partners around the country. So any breakdowns, repairs or inspections that need doing in the South East of England or Midlands region, I can jump on quickly.

“This means customers don’t have to send their vehicles away to Aldercote or wait for an engineer to come down from head office. I’m on the ground with a stock of parts, ready to support with any issue – resulting in less down time, reduced costs and a better, more efficient service!”

What sets Aldercote apart?

“I speak to a lot of powered access companies and have always found them very impersonal and the person on the end of the phone doesn’t seem to appreciate or understand your needs – or more importantly, the customer’s needs. But immediately, I recognised Aldercote was different.

“The team knows their stuff and always get the answer I need really quickly. They’re proper engineers who know their machines inside out and will do what’s needed to fix any problem. Nothing is too much trouble.

“What really helps is Aldercote’s Remote Diagnostics tool. No other manufacturer has anything like this and it really helps gets problems sorted quickly and easily.”

The benefits of Remote Diagnostics

“Remote Diagnostics is an invaluable tool. It’s an app that can remotely diagnose any problems for Aldercote customers. It provides reliable, 24/7 support whenever and wherever a customer needs it.

“Aldercote can diagnose faults remotely, which means I’m completely prepared when I go to site. I know what the problem is and I’m ready with the correct parts, tools and equipment.”

Customer impact

“A recent example where Remote Diagnostics has been incredibly helpful would be when I was sent out to a job to replace a sensor. The Aldercote team had already diagnosed the problem remotely, so by the time I got to site the job only took me an hour. Without the app, it could have taken a lot longer – as I would have had to diagnose the problem on site and I may not have had the right part to fix the fault. This way, operator downtime is reduced and I can attend more machines!”

If you’re an engineer and want to join our accredited service partner programme, get in touch. And if you’re looking to enhance your vehicle fleet, explore our full range here.

Posted on 7th Nov 2025 12:25:35 by surrect.media 0 comments

Tags: Partner Spotlight.